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Wealth managers argue AI boosts, not replaces, advisory

Financial Times Companies •
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When Altruist unveiled an AI‑driven portfolio adviser in February, wealth‑manager stocks plunged. St James’s Place slumped more than 13 percent, dragging peers Quilter, AJ Bell and Swiss banks Julius Baer and UBS lower. Investors feared algorithms could supplant human advice, a concern that sparked a brief sell‑off before the sector recovered within days. The reaction highlighted how sensitive market valuations remain to tech headlines, even when the business models appear unchanged.

Industry executives argue AI augments rather than replaces advisers. St James’s Place chief Mark FitzPatrick points to an imminent retirement wave, saying AI will trim paperwork and shrink adviser workloads by roughly a fifth, freeing them to meet more clients. Asset managers echo the sentiment, noting AI speeds research, distils meeting notes and powers bots such as Wellington’s “Welly,” which fields queries across internal and external data.

Adoption metrics confirm the shift. SimCorp’s latest study shows 70 percent of buy‑side firms now employ AI tools, up from 10 percent a year earlier, while an Edelman Smithfield survey found 79 percent of professional investors use AI regularly for research and risk management. McKinsey estimates AI could shave 25‑40 percent off an asset manager’s cost base, rewarding firms that redesign workflows instead of merely automating tasks.

The consensus is clear: firms that embed AI into client‑facing processes and back‑office analytics will capture efficiency gains and protect margins, while laggards risk erosion of market share. Wealth managers that combine algorithmic speed with human judgment are now better positioned to serve a growing retiree base and to defend their advisory value proposition.