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Betfair faces landmark lawsuit over gambler targeting

Financial Times Companies •
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A London court heard that Betfair, a Flutter Entertainment subsidiary, deliberately targeted a problem gambler, intensifying his addiction before he died by suicide. The plaintiff, family of Luke Ashton, alleges the platform sent tailored promotions that encouraged excessive betting, violating the UK’s responsible gambling code. Internal emails reportedly show staff discussed exploiting vulnerable accounts.

Regulators have pressured operators to tighten safeguards after a spate of high‑profile gambling‑related deaths. The regulator, UK Gambling Commission, has warned firms that compliance could lead to licence suspensions. Flutter, which reported £2.6 billion in revenue last year, faces scrutiny over its “personalised offers” algorithm. Investors watch closely, as any adverse ruling could force costly redesigns of customer‑segmentation tools and trigger fines that dent profit margins.

The judgment will test whether UK law can hold betting firms accountable for marketing to vulnerable users. A guilty verdict would pressure the sector to overhaul data‑driven outreach and could spur a wave of class actions across Europe. Courts have a roadmap for assessing operator responsibility in gambling‑addiction cases. Advocates say liability would force firms to fund treatment and tighten real‑time monitoring of betting spikes.