Anima, a UK-based healthcare AI platform serving over 14 million patients across 1,000+ clinics, has cut patient phone wait times from 40–50 minutes to just 10 minutes — a 75% reduction — by deploying GPT-Live for AI receptionist calls and GPT-6 for document processing. The platform’s AI, Andi, uses clinically approved workflows to collect patient histories, while GPT-5.4 mini selects questionnaires. Doctors review structured cases in real time.
Anima also processes clinical documents using GPT-6, extracting sender, recipient, type, and dates, then matching them to patients and assigning SNOMED codes via in-context learning — no fine-tuning per clinic. Clinics now process 30–60 documents per hour (up from 15), clearing backlogs of 100,000+ documents in days. CEO Shun Pang, a former clinician, built Anima after seeing patients miss care due to delayed results.
The company is expanding to the US and Australia. Patients, including those in their 80s and 90s, report high satisfaction — 86% would use Andi again.
Source: OpenAI Blog · Summarized by HeadlinesBriefing