A new Hacker News analysis identifies the SaaS platforms users most want to cancel. Researchers examined three years of public comments mentioning tracked software, counting complaints to rank unpopular services. Bitwarden, Obsidian, and Xero top the list, with users sharing stories of building custom replacements.
The study required a minimum of three complaints across two discussion threads for inclusion. Tools like Linear, ChatGPT, Basecamp, and Notion also appeared frequently. The methodology scanned comments from the Hacker News search API, labeled by AI and verified against original posts.
Counts update nightly, allowing the list to reflect current sentiment. Readers can contribute their own experiences if they subscribe to any featured platforms. The project highlights growing user frustration with recurring subscription models and data portability concerns.
Source: Hacker News · Summarized by HeadlinesBriefing